Lourdes Bautista

Lou Bautista

Lourdes Bautista, RN

Bariatric Surgery
Providence Saint Joseph Medical Center
Burbank, California
United States
Lou told me about a similar experience she was familiar with and listened empathetically.

I was hospitalized about 6 weeks; I needed emergency life-saving surgery for a perforated colon from diverticulitis. Lou was the head nurse on the day shift. I was becoming depressed because I couldn't seem to get well enough to stay home and I was facing the prospect of a bag attached to my left side. Lou came in for a check to see how I was doing and she knew by the look on my face, I wasn't doing well. She said she was filling in for someone else, this wasn't her regular shift and now I know why she had said, "yes." I needed her calm, caring attitude at that moment. She told me about a similar experience she was familiar with and listened empathetically. I was in pain often, but she convinced me that pain can't slow you down. She stayed with me a little while until I began to feel better. She made believe I could get through the procedure. Her caring compassion, attitude, smile, and words got me through a very low point.

I know God sent her to me - and she did her job! I improved from that time on and each day I remember Lou and her smile. She is truly an asset to PSJMC. Anyone who has her as their nurse is truly blessed, as I was.