Kim Kleinwachter

Kim Kleinwachter

Kim Kleinwachter, RN, BSN

Clinical Care Operations
Banner Del E Webb Medical Center
Sun City West, Arizona
United States
This is where Kim swooped in (wearing a cape) to save the day.

I am writing to you today to inform you of the fantastic nursing care my father-in-law, R, recently received in your facility. He was inpatient on the Medical Oncology Unit. He was initially supposed to only be a 23 hours observation, but this quickly turned into a full admission.

Unbeknownst to R, his entire family had planned a surprise party for his 80th birthday. Family came in from multiple states; he is a patriarch of 6 children, 22 grandchildren, and 4 great grandchildren. We debated if we should let the secret out, so his distant family could at least come and see him, but still held out hope that we could somehow achieve a surprise for him.

However, we also recognized that bringing close to 50 people into the hospital would cause a massive disruption for R, and the other patients on the floor, so we sought guidance from the hospital staff. This is where Kim swooped in (wearing a cape) to save the day. I explained the situation to her and asked what your visitor restriction policy was.

After some time, Kim came to me and suggested that we use the waiting room on 5D as the patient area was closed for the weekend. She assured me that it was okay, and we came back Saturday evening to enact the surprise. R was completely overwhelmed, and it thoroughly brightened his day.

I am a CVICU RN, and believe me, I understand your staff did not even need to entertain the idea of having that many visitors. But instead they welcomed us, and even helped us achieve our surprise.

In conclusion, I wanted you to know how much we appreciate the care and concern for R's well-being. Often, it is easy to forget that there is an emotional side to care giving as well. But the staff of 5C did all we could ask for, and more.