Kholood Abushanab

Kholood Abushanab

Kholood Abushanab, RN

Clinical Decision Unit
Dell Seton Medical Center at The University of Texas
Austin, Texas
United States
Regardless of the curveball thrown, Kholood never showed any sign of frustration or really anything other than genuine compassion.

A patient with a known extensive psychiatric history required surgery. From just the mentioning of a surgery consult, the patient's anxiety was through the roof. When introducing myself as a member of the surgical team, the patient was hysterical. Throughout the interview and exam, Kholood exhibited patience as I have never seen. She worked with the patient to calm her down. She understood the plan and continually reoriented/redirected the patient. Regardless of the curveball thrown, Kholood never showed any sign of frustration or really anything other than genuine compassion. Kholood single-handedly changed this patient's hospital experience and is directly responsible for improving the care this patient received. Nine out of ten times this situation would have led to a patient leaving AMA. Kholood helped this patient trust in her team and receive the care she needed.