Kelly is clearly in the right profession. She is proud of what she does, and it shows. She loves helping people and making everyone feel special and cared for. She did a great job as an RN with our daughter too! Last month I was taking our daughter's service dog out in front of the hospital. I happened to notice someone I just assumed was maybe a tech wheeling out an elderly gentleman in a wheelchair. He was clearly being discharged and he had no family or friends there to take him home. Your HCA employee (now I know is Kelly the RN), was helping this elderly gentleman in the taxi and I couldn’t help but be touched by how tenderly and lovingly she was caring for this man. She was patient and kind and moving just at the pace that he could handle. She was telling him “what an honor and privilege it has been to serve you Mr. X”. She was treating him like a VIP. She told him she hoped to see him in a grocery store or Target again but hopefully not hospital unless the hospital was needed. She took her time and was so kind and positive giving gentle and positive reinforcement. I lingered around with the dog back inside the lobby because I wanted to stop and thank her for being so kind to this man. I’m used to seeing RNs/techs/transport people in such a hurry to rush people out the door and dump them in the car and rush back inside. She was the last person this patient saw at HCA that day and what a nice sendoff. She cared for him as if he were her grandfather or the President of the USA.

Weeks after the above situation occurred, our daughter was in the hospital and in walked over her RN for the day… it was Kelly! She recognized the dog and said she had met the dog before. She met him when I thanked her for being kind to that patient.