Karen is patient, professional, and she took her time to understand the patient's needs and concerns. She is also very good at following up on a patient's concerns. She stayed on top of things until a resolution was found. She is very knowledgeable and upbeat as far as the patient is concerned.
She made sure we were heard, understood and validated. She took the time to genuinely address our concerns, followed up with the doctor for us and kept us informed. She also made sure my fiancée had a guest tray to eat and checked in with us after her shift ended. Her selfless care to everyone was so appreciated and we know she gave the same care to everyone in her section. She was always accessible and never made us feel like we were imposing.