Victoria "lead by example" by noticing a discharged patient, alone, waiting for a ride home. After clocking out from a 12 hour shift and anticiapting the patient's needs, she went to the cafeteria and brought the patient some food. The two ate together and visited until the patient's cab arrived. "Being a true patient advocate, Victoria was able to see that the patient safely got into the cab before going home herself... Victoria, an expert clinician, recognized that this patient needed individualized care and was able to provide it."