Yesenia is frequently mentioned during leadership rounds and discharge call backs. Since starting on D6 two years ago she has committed herself to the unit by being charge nurse, preceptor and unit wound care champion. She is diligent with patient education and her bedside manner is outstanding. One can frequently see Yesenia sitting next to a patient while explaining discharge instructions or medication side effects in a way that they are truly understood.
Recently a very apprehensive patient during discharge call backs stated “My nurse, Yesenia, was very helpful with all of my needs. She explained proper birth control methods and how to stay safe. She went through my discharge paperwork page by page to make sure I understood everything”. Another patient stated “When I called her she was always there for me, no hesitation, and no attitude. I felt so comfortable with her.” Yesenia’s practice is meticulous like this every day.