Villena was nominated by one of her patients. The story noted how Villena really listened to the patient and how she was able to regain her optimism despite a new diagnosis due to Villena's compassionate caring.
The patient went on to state that she was so appreciative that she received care from Villena and that she had not had an experience better than the one she had with Villena. The patient described how calm, caring, patient and kind Villena was during her stay. The patient knew within only a few hours into her care with Villena that she was a special nurse.