I had a procedure done in the GI Lab. First off, I am an employee of Methodist and I have no family here in the city to be with me. I get nervous when I need a procedure because I am a difficult IV stick! I walked down the hall, alone, to the GI Lab and there was Suzanne, with a very warm happy face to greet me and place me in a room. Her professional, calming voice reassured me I was going to be fine! Suzanne displays a very professional, confident, and reassuring attitude in every aspect of nursing.
I cannot think of anyone else more deserving of the DAISY Award. Suzanne wanted her patient's IV starts to be almost painless, so she took it upon herself to learn to do Lidocine wheels. She explains the procedure from beginning to end in a way that the patient and family can understand. Suzanne is patient centered and strives for excellence in all she does.