Providing exceptional care is worthy of commendation. Providing exceptional care in the midst of a challenging patient care experience now that's deserving of even greater praise! When a difficult, verbally abusive patient surfaced in 4-/5-Main, Suzanne Chen volunteered to care for him over the several days she worked. "It was an incredible delight to witness Suzanne work with this patient," her nominator said. Suzanne took time to get to know him, projected an attitude of hope, all while setting appropriate limits of acceptable behavior.

While the patient often refused treatment from other caregivers, with Suzanne's help, he cooperated. One of the most impressive moments was when she facilitated the reconciliation between the patient and his caregiver - even committing to train the caregiver in the skills needed to properly care for the patient at home. And Suzanne's attention made all the difference in helping this man move past his hospitalization.