I had the privilege of being a patient in your ED recently, and I do mean privilege. Why was it a privilege you may ask? Going to the hospital and privilege usually, do not go hand in hand. Sherry Johnson is why! I am from Las Vegas and was in Green River selling my KOA when I had a couple of passing out spells. I was very fearful to come into the hospital. I had been in another ED several years ago and it was terrible. Needless to say, I came to St Mary's ED very scared, scared of what was happening to me and fearful the last experience may repeat itself in your hospital. Boy, was I wrong!
The minute I entered triage, the care was fantastic. They were efficient, professional and most importantly, caring. I was told I had A-fib which scared me. I was immediately reassured they were going to help me. Sherry called me back to a room. There are not enough words to describe Sherry in a positive way. As stated, I was scared, she was constantly reassuring me. In what seemed like an out of control situation for me, Sherry was in total control, which gave me great comfort and eased my fears. She was very professional and knew at every turn what was going on and the plan of treatment. When talking to me, she gave me direct eye contact and many times held my hand. She kept me and my significant other informed at all times. She included my significant other in the treatment plan after she had okayed it with me to talk about my issues in front of him. Very impressive! She protected my privacy. Sherry made sure I was comfortable and took the time to ensure my visitors were as well. Sherry got to know me on a personal level, which makes a person feel good. I thought this lady really cares. I felt like Sherry was treating me like family, and that makes me feel good. It is the little things that go a long way.
I left your hospital that day, thinking WOW, why was I so scared? With your team, especially Sherry, there is nothing to be afraid of. Personal touches and healing hands are what I received that day, and I will not soon forget. God bless you, Sherry! She will always be a DAISY Nurse, in my humble opinion.