Shauntei goes above and beyond when caring for patients, she is thoughtful and insightful envisioning what the patient will need during their hospital stay and upon discharge. She proactively deals with any barriers to wellness and recovery.
She has a connection with every patient by being culturally and belief system sensitive. She treats patients with humanity, humility, compassion, and empathy. In essence, she treats others like she would want to be treated, or like her own family. Even though sometimes this is called “Tough Love” i.e. getting them up when it’s a challenge, motivating patients with therapies, it is because she wants the patient to get better.
Keywords patients and families use when describing Shauntei are: “Instrumental in my healing, Professional mannerisms, Took time with me 1:1, Instructions were crystal clear, Treated me like I was in a 5 Star Hotel, Therapeutic, School cannot teach what this nurse provided me, family teaches you that, forever etched in my mind, Efficiency and competence.”
Shauntei is a role model to all of the team. Everyone remarks how they want to be more like her. Patients and families convey how grateful they are for her excellent care, we are lucky to have her on our team.