As people of Providence, we are committed to knowing, caring for, and easing the way for the patients we serve. I think the latter two are built into much of what we do, but observing Sally reminded me how crucial the "knowing" part is to the others.
When I checked in with Sally about her patient, she told me the quick medical history, but what she focused on most was the woman's hopes and fears regarding her granddaughter. Sally had taken the time to get to know this patient and was able to tell a piece of her story. That allowed me to go into the room with this knowledge, easing my ability to meet the patient's needs.
While talking with this patient, she raved about the care she was receiving. Sally's name came up frequently. It was about how Sally showed compassion by listening and responding to her emotional wellbeing.
Later I stopped by the room, Sally was sitting down face to face with this woman and listening to her stories about her daughter's recent antics while giving medication. In our roles as caregivers, we are often taxed with balancing multiple patients, each with their own needs. I know that this patient was one of many for Sally that day, but you wouldn't have known it. While in that room I have had the privilege of working many times with her and she is consistently compassionate. She reminds me of how important it is to slow down and be present. Well done Sally!