Rashida Conway
May 2020
Rashida
Conway
,
RN
Infection Control
Dignity Health St. Bernardine Medical Center
San Bernardino
,
CA
United States

 

 

 

Rashida is our Infection Preventionist and is one of the most caring and compassionate people I know. In addition to carrying her regular workload, Rashida did not hesitate to begin working in overdrive mode the very day COVID-19 began to impact SBMC.
Prior to the COVID-19 crisis, Rashida was working on the reduction of Hospital Acquired Infections (HAI). She worked closely with managers to educate staff and fully supported staff to perform at a high level in the prevention of HAI. In times of crisis, the true gems of this organization truly shine. And this is what happened with Rashida.
In response to the COVID-19 crisis, one of the first contributions from Rashida was working diligently with our Directors to get our COVID-19 unit up and running. She is been absolutely amazing during our current pandemic. Rashida spent countless hours in critical meetings with not only her fellow leadership team but with physicians, surgeons, and anesthesiologists being drilled with endless questions. She maintained a cool calm disposition and went out of her way to ensure our hospital staff understood what we were facing and how to adequately protect our patients and ourselves. She spent numerous hours answering questions as an avid advocate for education, she made sure the staff understood the critical importance of using personal protective equipment (PPE).
Rashida went the extra mile by giving staff her personal telephone number, making herself available to staff day and night to answer any questions. The staff did, in fact, call her long after her end of shift, Rashida never complained. She always has a smile on her face and is more than willing to lend a helping hand. She has really been a shining star and is a wonderful example of Hello HumanKindness.
Today, I can say that Rashida is the face of our daily statistics in regards to COVID-19 and the latest news from our department of health and CDC.
Rashida has demonstrated an ability to use her knowledge, expertise, and delightful personality to infuse a sense of calmness in these times of chaos. As a professional and subject matter expert, her support in providing reassurances and advice has been invaluable.