Our grandmother suffered a fractured hip and Nolene was her nurse. Grandma is very hard of hearing and forgetful. Post-op she was very confused. Nolene answered her call light promptly. She would get close to grandma’s face so grandma could read her lips. She personally helped with her care and saw that it was done. We felt confident that grandma was being watched when Nolene was on duty. After a 2nd fall and surgery 10 days later, Nolene went out of her way to visit grandma and talk with us.