When we first arrived in the PICU via ambulance my daughter, my husband and I were traumatized by the diagnosis being suggested. My daughter was overwhelmed with the idea she had lung cancer; would need chemo and was facing her mortality. Many people, nurses and doctors alike came and went and most were sensitive to our fears but Nicole Defauw went above and beyond to help my daughter accept what she was facing. She asked what she could do to help us, and I asked her to make my daughter understand that her life was not over. She stepped up to the challenge and with a few chosen words brought my daughter back from the edge of giving up. Her sensitivity, comfort and nurturing nature made us all feel less overwhelmed. Nicole is priceless.