Naomi is the sort of person who is like a ray of sunshine when she enters the room. She exudes a sense of caring to her clients and staff in all she does. During several "crisis events" which could have been potentially dangerous and/or led to threatening behavior, she can be found compassionately talking and soothing our patients. She is very skilled at being able to de-escalate an extremely agitated patient with her verbal intervention, which is ultimately our goal. She has instructed in our CPI classes, thus sharing her knowledge and skills with others not only on our unit but often in other facilities. She is a good mentor to our students and new nurses, giving them both knowledge and understanding of our clientele.
It is refreshing to watch her interact with even out most agitated clients and see the compassion and skill with which she handles the situation. She is a team player and will often pitch in to help others without needing to be asked. She is well liked and respected by our physicians as well. She goes above and beyond, often helping out her colleagues by working extra days or hours for them when needed. She truly exemplifies how little things can make a difference: a touch, a smile, an ear to hear someone who needs to vent. She is not afraid to be persistent and advocate for our patients with both the doctor and other disciplines.
Paying attention to the details is the name of the game in mental health, and Naomi is great at anticipating emotional, psychological, and physical needs of our patients, and their families as well. She has been noted giving some TLC to a guardian or family member or patient, or sometime even peers. She is truly a nurse whom the patients look forward to seeing daily and are pleased to work with. She is definitely the epitome of the logo "Premier Proud". UVMC is very lucky to have her and we are lucky to have her as a co-worker and team member!