Melissa made my child feel relaxed when assessing her and did so by playing with her and teaching her ways to play with her other siblings. She made my daughter laugh without any help from me. She also constantly checked up on us to ensure we were okay and promptly responded to our needs. My daughter's urine was monitored and she always ensured that this was measured and disposed of frequently and in a timely manner. Melissa asked for my name and my child's father's name, and she did not forget my name as she called me by it the next morning. Melissa is a true natural!