Ms. Balbido-Payabyab serves the ambulatory primary care population of veterans to ensure communication and high-level care for complex patients receivesa timely identification and treatment. Through her care, she helps minimize the necessity to have veterans seek higher levels of care. Her coworkers have frequently complimented her as someone who is compassionate and is willing to ensure the work is complete and patients frequently compliment her for taking the added time to meet their needs and help them navigate consults.