Rizza cared for my dad in PCU before and after his hip surgery. He broke his hip on Wednesday, and could not have the surgery until Friday. He described the pain those first couple days as excruciating. Rizza was extremely understanding and attentive and ensured he received his pain meds in a timely fashion. She explained to my mom and me how painful this type of break truly is and made certain my dad was heard and cared for. She was calm and reassuring. She was respectful of his sleep time, making no noise when walking into his room. She even asked the blood draw team to come later so dad could rest and not have to get up at 3am. When dad called, she was responsive quickly. Rizza was kind and understanding of dad's hearing impairment: She would get right next to him to say "sir" and explain what she was going to do (blood pressure readings, temperature, etc.) She was gentle when moving him in bed during turning. She gave him a bed bath and took her time, a reflection of her calm and tranquil approach. Rizza definitely fully models compassion, skill and human kindness! We were blessed to meet her and have her care for my dad!
In addition to all of this, my mom and I returned after my dad was discharged. There was confusion the first night at his SNF with meds. My mom and I went through security and asked to go to PCU. Rizza remembered us and permitted us. So kind! She also patiently walked us through all of the meds dad took that day before moving to the SNF and even gave us a printout. Rizza is a one of a kind wonderful nurse.