Kristin Rizza was nominated by both her manager and 2 family members. While rounding on patients, the manager was told by the family of a patient in the room who spoke very highly of Kristin. They want her to know that they loved her and greatly appreciated the care she provided to their loved one.
Kristin took such good care of my dad and we felt so comfortable with her care. She went above and beyond for us.
Kristin was so special to us during my husband’s stay. She went above and beyond of what was expected or asked of her. She had something special that I didn’t notice in anyone else. That special quality was empathy. She is very empathetic, yet professional. She addressed every need. She addressed our needs with pleasure. She always had bright eyes and a beautiful smile with a pep in her step. I thank West Penn for having her as part of their team. She is caring and extremely intelligent. She is an amazing listener, and communicator. We thank God for her because she eased our fears and treated us as her own!