I asked Kaytin how long she has been doing this and she said a short time period. But her kindness, compassion, and empathy, in addition to her skills, are well beyond her years. She truly is an asset.
Recently Kaytin took ownership of a patient's extended wait in the Emergency Department. The patient's family appreciated Kaytin's transparency and honesty about the expected time they would be in the ED. Kaytin explained the reasoning, explained a potential wait time, and also explained that she would be providing frequent updates and ensuring they were not just left in the room as the family worried would happen. The family said Kaytin really did everything she could to make them comfortable. She not only comforted the patient but also comforted the family. She provided warm blankets and snacks and she ensured they were able to watch sports. Kaytin continued updating the family frequently and did a great job providing exceptional care and patient experience.
Kaytin was very patient with a confused and challenging patient. The patient’s daughter complimented Kaytin’s patience and compassion, especially after the patient yelled and became aggressive. Kaytin was able to successfully deescalate the situation.