Kayla Rubenzer
January 2020
Kayla
Rubenzer
,
BSN, RN
Radiology
HSHS Sacred Heart Hospital
Eau Claire
,
WI
United States
When feeling apprehensive concerning a procedure, an operation, or consult, I would hope that my first contact would be a calming one. I have liver problems and needed to have a liver biopsy. The desk said the nurse would come to get me to prepare for the procedure and here comes this smiling welcoming young woman.
There was the typical greeting talk and then she took me to my room. She succinctly explained and read through the paperwork, asking if I had any questions. I had a few and she took the time to calm my apprehension. Kayla clarified what the effects and reasoning for the pills. So far you are saying "Well big deal she is just doing her job." No, it was the demeanor in which she did so.
Shortly after the doctor came and did a very clear explanation of the procedure and answered my concerns, we got ready to go. She talked to me all the way there for she was cognizant of my foreboding. I had told Kayla that I did not want to see what was going on, so she gave me a cold cloth to partly cover my eyes. The ultrasound technician prepared the area and determined where the needle would best be placed (by the way, she was also very placid). When the numbing process began I was quite intense for I kept feeling the needle. But Kayla held my hand while I squeezed it so tightly. The radiologist did a fine job of leading me through the biopsy procedure.
Upon returning to the room I had to lay on my stomach, but sorry to say my neck is quite degenerative, and it is painful to be in such a position. Kayla kept trying to find ways to try to support my neck so I could at least try to put pressure on my liver. After twenty minutes, I was miserable so Kayla put me on my back and got me situated. She asked if I wanted lunch, and she helped me pick some items and later brought me such and got me sitting up. She called my brother as to the time to pick me up and then helped me get dressed.
I have had a myriad of surgeries and hospital stays, I wish I would have had an empathetic, professional and sweet nurse as Ms. Rubenzer. As a teacher for 45 years, I would hope my students who go into the nursing profession would be like her.
There was the typical greeting talk and then she took me to my room. She succinctly explained and read through the paperwork, asking if I had any questions. I had a few and she took the time to calm my apprehension. Kayla clarified what the effects and reasoning for the pills. So far you are saying "Well big deal she is just doing her job." No, it was the demeanor in which she did so.
Shortly after the doctor came and did a very clear explanation of the procedure and answered my concerns, we got ready to go. She talked to me all the way there for she was cognizant of my foreboding. I had told Kayla that I did not want to see what was going on, so she gave me a cold cloth to partly cover my eyes. The ultrasound technician prepared the area and determined where the needle would best be placed (by the way, she was also very placid). When the numbing process began I was quite intense for I kept feeling the needle. But Kayla held my hand while I squeezed it so tightly. The radiologist did a fine job of leading me through the biopsy procedure.
Upon returning to the room I had to lay on my stomach, but sorry to say my neck is quite degenerative, and it is painful to be in such a position. Kayla kept trying to find ways to try to support my neck so I could at least try to put pressure on my liver. After twenty minutes, I was miserable so Kayla put me on my back and got me situated. She asked if I wanted lunch, and she helped me pick some items and later brought me such and got me sitting up. She called my brother as to the time to pick me up and then helped me get dressed.
I have had a myriad of surgeries and hospital stays, I wish I would have had an empathetic, professional and sweet nurse as Ms. Rubenzer. As a teacher for 45 years, I would hope my students who go into the nursing profession would be like her.