Judy Osterman
August 2016
Judy
Osterman
,
RN
Endoscopy
SSM Health, St. Mary's Hospital
Richmond Heights
,
MO
United States

 

 

 

I had an esophageamotility test done and boy was that an ordeal!I had such a terrible time trying to swallow the tube. I was getting very upset and starting to cry a bit. I felt that it was my fault that I was doing something incorrect, but throughout the placement, Judy was encouraging, calm, and comforting. It was her calmness that kept me calm. During the procedure, she kept talking and reassuring me, which again helped me to relax so that better readings would be captured. Afterwards, I told her how much I appreciated how patient she was with me. I just wanted to make sure you knew what a great nurse you have.
***
Judy's clinical skill and her compassionate care exemplify the kind of nurse that our patients, their families, and our staff recognize as an outstanding role model. Judy's compassion for her patients is evident in the way she speaks with them, putting them at ease with her calm demeanor. She is also very good about educating her patients about the procedure she is performing and what to expect afterwards. She has great clinical skills and works in the Motility Lab on a daily basis. Judy stays up to date on the latest information about GI motility through conferences, webinars, and newsletters.
She is a patient care role model and a DAISY Nurse!