Emily was very kind, attentive and discrete. On an evening when she was not assigned to our room, she stopped in to check on us. She provided comprehensive education while listening and reflecting on our comments in a way that developed self-efficacy. This reduced our anxiety and instilled a sense of confidence, we will forever be grateful.
Emily consistently presented us with all of the options available and asked others for help in making our requests heard. Her ability to make it seem like we were calling the shots as a family, instead of engaging in a “do what you’re told” scenario was truly refreshing.
Treat others as you’d like to be treated was Emily. During our stay, she treated us like family, as if she truly had our interest at heart. She was not afraid to collaborate with others when we needed answers and made us feel like she truly cared about providing the highest quality care possible. In our eyes, she is a shining example of all of Essentia’s core values.