Duane accepted the role as the manager of the Emergency Department around three months ago. It is amazing to me that it has only been three months because he is a natural in this role. He has a leadership presence about him, always trying to improve situations, never shying away from patient or physician concerns. He jumps in with both feet and will do everything he can to get to the root cause and fix the problem.
In the beginning, he was doing two jobs, his new position and covering his scheduled times as an RN in the ED. Never once did he make a comment about the number of shifts he covered or the extended hours he was working. When I would reach out to Duane about a concern that was entered into RL, he had already heard about it and had started his thorough investigation. Not everybody loves data, and I have to believe that I did see a twinkle in his eyes when we started to create scorecards for his area. He is very eager to learn and will never say I don’t have time to assist you. He is the first one to raise his hand when you need help. I feel very fortunate to have someone on our team like Duane.