Desiree is an extraordinary caregiver. Whether she is giving meds, monitoring vital signs, getting the patient to the toilet, or attending the cleanup she is kind compassionate and empathetic. Her quiet, articulate manner attests to her heart of service. My husband and I cherish the memory with gratitude and admiration. She has the human touch needed for a career in medicine quiet, cooperative, kind, and helpful during our stressful stay. Desiree personalized her work while she maintained professionalism. My husband remained energetic during trauma that included a code blue and respiratory crisis. However, he expressed aggressive sentiment and action when rules seemed without logic. Desiree's ability to diffuse his frustration with gentle assertive statements clarified the hospital rules (he wanted to go to the toilet alone). Her approach helped him understand the rationale without scolding him. Her manner remained humble caring and patient-centered. In her words, "Patients are family… I care"