Colleen was recognized by three different family members. They all mentioned how well she explained everything they needed to learn about their new baby. Each family member noted that Colleen provided individual attention specific to each family and their needs. She was described as going "above and beyond for my son's care and mine". She was described as being a very compassionate nurse who was able to calm the new mom's fears. Each family noted that Colleen's exceptional care made such a positive difference in their NICU experience.