Anna is known among her co-workers as the go-to person for her expertise in newborn care, and they appreciate that she is always willing to share her knowledge and skills with others. She’s always current on the latest policies and practices, and she works hard but never seeks or takes credit for her efforts. Families appreciate the atmosphere of calm that she brings. She keeps the patients informed, building a rapport and trust with them. Even in stressful situations, Anna keeps a positive attitude and smiling face.