Alyson was the care manager in the emergency department on a very busy day when a trauma was called on a four-year-old. The patient needed to be transferred to another hospital by ambulance. The mother of the child was present with her other small children and had no means of transportation to get to the other hospital. Alyson went through every resource she could to attempt to help this family. Because of her diligence, she was able to arrange transportation for the mother and children. Alyson made a difference in this family's experience.