The patient who nominated Alex wrote about the interaction she witnessed between Alex and his elderly patient. She described the patient as being disoriented and scared. Alex approached the elderly patient calmly and compassionately as he reassured her that she was safe and he was going to take care of her.
The author of the nomination stated "I was so impressed by his interaction with this patient, it deeply touched my heart and made me cry. I told him he was an angel- a gift from GOD. My mother had Alzheimer's for 11 years before her passing and I wish Alex had been with us to help care for her".