Marcee Paul extols all the virtues one naturally seeks in a Manager. She exemplifies the qualities that define a good leader. Over the holidays, Marcee set an intention to serve her staff breakfast every Wednesday morning in the month of December. The smell of waffle emanating the air even made the doctors take interest, and she readily served them too. Two nights ago, on a particularly snowy day, she pulled out the unit cart, placed a Keurig on it, hot chocolate pods, cups, marshmallows, and whipped cream, and we rounded the floor, offering hot cocoa to all staff. On Dec 6th, she coordinated a nacho night for night shift, and came prepared with an elite platinum triple slow cooker to serve her staff nachos, coupled with all the fixings. We even have an ice cream bar planned later this month. Her devotion doesn't stop there. Marcee repeatedly rounds the floor while at work. Her presence is known and she readily steps in, as needed. On Tuesday night, when a PSC position went unfilled due to the snow, Marcee stepped in to offer assistance breaking down charts for discharged patients.
Today, she impressed me yet again. I'm an Educator on Medicine Specialties and in my role, completely own orientation of new staff. Sometimes, orientation progresses fluidly, and those that excel quickly reveal exponential growth. Others, however, don't move along that continuum. In fact, they fall slightly below that vertical line of expectation. I was vexed with that predicament and Marcee spent over an hour in my office assessing and further identifying areas of additional support. She suggested that we meet with the new RN and even phoned her at home to invite her to dialogue with us on a non-work day. The phone call was received with unabashed relief and a sense of consolation.
Marcee stepped outside her role to foster collaborative decision making. Extraordinary leaders act in the best interest of their team. Time and again, Marcee's actions and communications foster the success of this team. On behalf of the Medicine Specialties unit, I'd like to offer words of praise to Marcee for being perceptive, responsive, and exhaustively committed to her unit needs.