A thank you note from her patient:
I would be shocked if you remember me. My wife and I delivered our daughter in 2010 at LAH. I wanted to tell you how much of an impression you left on me during my visit. I hadn't slept in 40+ hours after our daughter was born and could not figure out how to get the chair to turn into the bed. You not only helped, but went above and beyond to make sure I was comfortable. It made a very long experience into a very memorable one. I still remember how awesome you were that night and think of it often.
I started working at Centura in Leadership Development two years ago. I frequently reference that night and how your actions created the right type of patient experience. Through that example, you touch many more people in what you do than me.
Thank you for being so awesome, and I apologize it took me this long to say thank you! You are a blessing and we are lucky to have you at Centura.