Kim has gone above and beyond her duties as an LPN in the Chronic Pain Wellness Center in several ways that I have personally witnessed. Kim became trained in a Stanford University program, the Chronic Pain Self-Management Program, which is designed to improve the lives of individuals with chronic pain. We have successfully facilitated 2 of these 6 weeks courses together and she has met all the criteria set forth by Stanford for program facilitators. This training, and successful implementation of the training, shows that Kim follows the ICARE values, especially commitment and excellence.
Kim has also consistently been using the VA Health for Life training she has previously received in weekly health coaching groups that she assists with within the CPWC. I have watched her successfully use motivational interviewing and active listening skills to move veterans to action regarding healthy lifestyle changes. I have also witnessed Kim de-escalate distressed veterans so they can receive the care they need. Kim has remained calm and collected while veterans have raised their voices and shown aggressive behaviors. I am thankful Kim is on the CPWC team.