September 2014
Donna
Moran
,
RN
CVICU
St. John Macomb-Oakland Hospital, Macomb Center
Warren
,
MI
United States
Donna Moran consistently delivers quality, compassionate care to all of our patients and always goes the extra mile to be sure each patient and their family's needs are recognized and met.
I would like to tell this story which shows why Donna is very deserving of this award:
Most open heart surgery patients have their operation and are able to go home in four to seven days. Once in a while we have patients who do not follow this usual path and need long term Critical care. One day I walked into an open heart surgery patient's room who had been there over two weeks post op. She was still very sick - intubated on a ventilator, connected to numerous lines and tubes, multiple IVs infusing, etc. I needed to remove chest tubes. As I was waiting for Donna to come assist me while I pulled the tubes, I glanced over at the bulletin board in the patient's room. I saw a piece of paper hanging there entitled "Get to Know Me". I had met a couple of her family members updating them on a daily basis about her progress so they shared some pertinent data about the patient with me, but on this piece of paper, I found out much more.
For example, the patient's name was Gertrude, but that she liked to be called "Trudy". I saw a picture of a very beautiful lady with her family members and she looked quite different than this CVICU patient who had many tubes sticking out of her mouth. The form told me that she loved Tiger baseball and she hated soap operas and that helped us know what to put on the TV for her since she could not speak. Looking at this paper brought me back to the moment in caring for this patient. It helped me remember that this was not just a patient in room 268 --- she was someone's mom, grandma and great grandma. She used to work, and she enjoyed gardening. If you were in the room talking about the things she liked she would smile and that was very gratifying to her caregivers.
When I asked where this form came from, I was informed that this nurse was instrumental in finding a form to help us get to know the patients we care for. She also encourages her colleagues to follow her lead and give it to the patient or their family to complete. I can see it being used throughout the hospital to help us all deliver more compassionate, comprehensive, quality care.
I appreciate Donna for her hard work, dedication, positive attitude, and smile and I know she deserves this DAISY Award.
I would like to tell this story which shows why Donna is very deserving of this award:
Most open heart surgery patients have their operation and are able to go home in four to seven days. Once in a while we have patients who do not follow this usual path and need long term Critical care. One day I walked into an open heart surgery patient's room who had been there over two weeks post op. She was still very sick - intubated on a ventilator, connected to numerous lines and tubes, multiple IVs infusing, etc. I needed to remove chest tubes. As I was waiting for Donna to come assist me while I pulled the tubes, I glanced over at the bulletin board in the patient's room. I saw a piece of paper hanging there entitled "Get to Know Me". I had met a couple of her family members updating them on a daily basis about her progress so they shared some pertinent data about the patient with me, but on this piece of paper, I found out much more.
For example, the patient's name was Gertrude, but that she liked to be called "Trudy". I saw a picture of a very beautiful lady with her family members and she looked quite different than this CVICU patient who had many tubes sticking out of her mouth. The form told me that she loved Tiger baseball and she hated soap operas and that helped us know what to put on the TV for her since she could not speak. Looking at this paper brought me back to the moment in caring for this patient. It helped me remember that this was not just a patient in room 268 --- she was someone's mom, grandma and great grandma. She used to work, and she enjoyed gardening. If you were in the room talking about the things she liked she would smile and that was very gratifying to her caregivers.
When I asked where this form came from, I was informed that this nurse was instrumental in finding a form to help us get to know the patients we care for. She also encourages her colleagues to follow her lead and give it to the patient or their family to complete. I can see it being used throughout the hospital to help us all deliver more compassionate, comprehensive, quality care.
I appreciate Donna for her hard work, dedication, positive attitude, and smile and I know she deserves this DAISY Award.