June 2015
Andrea
Rockey
,
RN
PICU
The Children's Hospital of Philadelphia
Philadelphia
,
PA
United States

 

 

 

Andrea has the gift of compassion that cannot be taught. Her confidence with her work gave my family the faith that H was receiving the best care possible. She has made a horrible medical condition bearable. She was an advocate for her patient. She has a winning personality. She made my daughter feel better. Andrea has the gift to care for people. I found her to be one of the smartest nurses who helped my daughter. My whole family was so thankful for the care she showed H. She is the type of person who represents CHOP incredibly well. I asked her where she went to school she said PENN. You could tell right away she came from a great education system. We were so happy to have her on our side. Any and all patients would be lucky to have her on their watch.

Nursing Care: A+ - She gave us confidence we were getting the best possible care

Communication Skills: A+ - She helped simplify the medical communication. She was there for us the entire time. I had greater confidence after her communication.

Commitment to Excellence: A++ - You can tell her #1 goal was to make H as healthy as she could be and as comfortable as she could be.

...

Andrea is amazing. This entire experience has been extremely overwhelming. Andrea was that calming force that my family needed. She was always there when we needed her. The way she was able to calm my daughter was just wonderful. She knew what to say and what to do. Any family is so very lucky to have Andrea on their side. In the words of my daughter "She is the best, I really, really like her".

...

She is very compassionate. She went out of her way to make my granddaughter comfortable. One day a man with a cart of musical instruments went by and she went out and had him come in to play for her. She is very easy to talk to.